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Terms and Conditions For Safarilink Flights

Terms and Conditions For Safarilink Flights

Check in Procedures, Baggage Allowance, and Other Restrictions

Tickets are non-refundable and non-transferable.

Baggage allowance is STRICTLY limited to 15 kg per person, inclusive of hand luggage, in soft bags. The exception is for passengers flying to Zanzibar, Kisumu, Kitale, Diani, Vipingo and Lodwar - in which case the luggage allowance is 20 kg per person, inclusive of hand baggage. The maximum dimensions for any type of bag should not exceed 90 cm x 65 cm x 35 cm.

Excess baggage or freight will be charged at the prevailing rate and only carried subject to space availability. If a passenger(s) anticipates that they will have significant excess baggage then it is recommended that they book a ‘freight’ seat at the child fare (70% of the applicable fare) which provides the confirmed carriage of an extra 75 kg of baggage. There is a complimentary secure store at Nairobi (Wilson) check in counter for storage of excess baggage which you can then pick up when you return.

Most of the flights are operated by aircraft whose luggage compartments have limited volume and are of an irregular shape. It is therefore more difficult for the aircraft crew to stow large rigid suitcases‚ which in an extreme situation might have to be carried on the next available flight.

Passengers departing from Nairobi (Wilson) must check in at the ALS Building at the western end of the airport perimeter road.

The latest check in time is 60 minutes before flight time at Nairobi (Wilson) and Kilimanjaro, 45 minutes at Lamu and 30 minutes elsewhere. Safarilink reserves the right to depart up to 10 minutes ahead of the scheduled time if passengers have not checked in at that time. Safarilink reserves the right to allocate seats to standby passengers if ticketed passengers have not checked in by 15 minutes prior to the scheduled departure time. In such circumstances ticketed passengers who subsequently arrive will only be boarded if there are seats still available. PLEASE NOTE: These check in times do not apply for passengers connecting off one Safarilink flight directly onto another Safarilink flight and connections are guaranteed.

During check in passengers will be required to prove their identity by passport or other identity document containing a photograph.

Safarilink reserves the right to change departure times or carrier when so required for operational, weather or safety reasons.

Arrival and departure times can vary significantly depending on the routing of the aircraft on the day of travel. Not all flights are direct flights, and passengers may be subject to several take off and landing procedures during the course of their journey.

Safarilink is not responsible for any direct or consequential costs resulting from any delays to its services and particularly if a delay results in missing a connection to another carrier – domestic or international. Safarilink only guarantees a connection to another flight operated by Safarilink.

The services to Naivasha, Migori, Tsavo West and all the Lewa, Loisaba and Shaba (Joy's Camp) related services are subject to a minimum of 2 passengers being booked in the High Season (16 December to 31 March; 1 July to 31 October) and 4 in the Low Season (1 April to 30 June; 1 November to 15 December).

Seats on most Safarilink aircraft are of a restricted 'utility' size and larger passengers well above an average weight will find them uncomfortable. In such circumstances it is recommended that for both safety and comfort reasons an extra seat is booked at the child rate.

All Safarilink flights are non-smoking flights.

Safarilink reserves the right to deny carriage to any person or offload him/her at any airport/airstrip if in their sole discretion it is considered that:

Carrying the passenger might endanger the safety of the aircraft, crew or other passengers.

The passenger is drunk or under the influence of alcohol or drugs.

The passenger's mental or physical state is a danger or risk to the aircraft, crew or other passengers.

The passenger has refused to comply with a personal or baggage security check.

The passenger has refused to comply with instructions related to safety or security from the crew or other authorised persons.

The passenger has used threatening or abusive words or gestures to any Safarilink employee or other authorised person.

 

IMPORTANT: ADDITIONAL COVID-19 PROTOCOLS

All passengers must wear surgical facemasks at all times.

When boarding from Wilson Airport or from the bush, all passengers will be temperature checked prior to boarding. Boarding will be staggered to regulate the flow of passengers. All bags will be disinfected prior to loading on the aircraft. Please ensure you maintain social distancing while waiting to board/boarding.

The aircraft crew will have appropriate PPE ie masks and gloves. Any onboard movement will be restricted and inflight catering services will not be available.

Hand sanitisers will be available in Wilson Airport Lounge and onboard the aircraft.

The aircraft will be cleaned and sanitised after every flight.