Rooms may normally be occupied from 14:00 on the day of arrival and must normally please be vacated by 11:00 on the day of departure for the convenience of arriving guests.

Children of any age are welcome. Children under 3 years of age are not permitted on game drives and boat cruises. Children under 16 years are not permitted on Kandahar Island.

All tents and suite have exclusive viewing decks each with private plunge pool, a separate W/C, air conditioning, electronic laptop safe, mini bar, hairdryer, tea/coffee making facilities, mosquito nets, insect repellent and international adaptors.

The luxury tents have spacious bedrooms and sitting areas, ceiling fans, open-plan en-suite bathroom with a freestanding bathtub, twin vanities and indoor and outdoor showers.

The starbed and island tree houses each have elegantly appointed bedrooms and sitting areas, open plan en-suite bathrooms with a freestanding bath tub and rain shower (the starbed tree house has twin rain showers), climate control air conditioning,  Nespresso coffee machines, a telephone, robes/slippers and complimentary Wi-Fi. Both are connected to the main guest area via raised walkways.

The lodge has an open dining area, lounge and bar, swimming pool, viewing deck, boutique gift shop, pizza oven, an onsite fitness centre and a spa.

Complimentary Wi-Fi is also provided in the main public areas.

Activities that are available include morning/afternoon game drives, sunrise/sunset river cruises on the Zambezi River, bird watching and guided tours of the falls (entry into the Rainforest is for the guest's own account).

Other activities that can be arranged at an additional cost include canoeing safaris, fishing and walking safaris.

All walking safaris are subject to a minimum of 2 guests and a maximum of 4 guests.

The Toa Spa offers a variety of different treatments and massages (additional cost).

A laundry service is available (additional cost).

Credit cards are accepted.

Bush Walks / Walking Safaris

Children under 12 years of age are not permitted on walking safaris. Children younger than 18 years of age require signed authorisation from a parent/guardian. The final decision on whether a guest can join a walking safari remains with the guide and lodge manager.

Check in time is between 13:00 and 16:00. Guests arriving earlier (the Kasane Immigration Office opens at 07:30) can make use of the facilities at the nearby lounge in Kasane until 13:00.  Please note that the Immigration Office closes at 16:30 and guests are advised to arrive no later than 16:00. Check out is from 09:30 on day of departure to ensure guests get to the Kasane Immigration Office by 10:00.

Children aged 12 years and older are welcome. From 2021, only children aged 13 years and older are welcome.

PLEASE NOTE: The Zambezi Queen is moored on the Namibian side of the Chobe River, not the Botswana side. You will be taken to the Kasane Immigration Office in Botswana, and a Zambezi Queen Collection staff member will help with luggage as well as formalities at passport control as you exit Botswana. You will then be transferred by motorised boat to the Namibian Immigration Office on Impalila Island, where you will get your passport stamped and you have now officially entered Namibia. You are advised to wear comfortable shoes, a hat and sunscreen as there is a short walk to the Immigration Office. You will then be transferred by boat to the Chobe Princess.

PLEASE NOTE: Some nationalities do not require a visa to enter Namibia. Other nationalities require a visa BUT ONLY certain nationalities can obtain a Namibia visa at Impalila Island so please check the Namibian Visa Information for further details to find out more about which nationalities this applies to, otherwise you will need to arrange your visa prior to travel.

All suites have en-suite bathrooms (shower only) and full length sliding shutters for both privacy and protection from the sun. Hair dryers, toiletries, gowns and slippers are provided for your comfort, while the electronic safes in each room are ideal for storing your valuables. All suites also have air-conditioning and your own private balcony.

The Master Suites are slightly bigger in size, and have larger balconies that house 2 deckchairs and a table, and also feature both side and front sliding doors for a truly panoramic view of your surroundings.

The bar on the upper deck is open until 22:00 and stocks a selection of local and imported spirits, wine and beers. Included in your accommodation rates are all locally sourced wines, beers, soft drinks and water, while spirits, sparkling wine and dessert wine are for your own account.

Also on the upper deck of Zambezi Queen you’ll find the dining room and a comfortable lounge with unobstructed views of the unique African landscape that surrounds you. There is also a plunge pool with inviting sun loungers.

Activities available include game viewing by tender boat, bird watching, cultural village walks and tiger and bream fishing (strictly catch and release basis).

Credit cards are accepted (MasterCard and Visa).

All guests are required to sign an Indemnity Form upon check in.

Rooms may normally be occupied between 11:30 and 13:30 on the day of arrival and must please be vacated between 10:30 and 11:30 on the day of departure for the convenience of arriving guests.

Children aged 9 years and older are welcome.

The rooms are all en-sute and have air conditioning, a fan, personal safe, private deck, hair dryer, mini bar (complimentary), tea/coffee making facilities, indoor and outdoor showers, and complimentary W-Fi. Room service is also available.

The Geoffrey Kent Suite sleeps up to 6 people and has a private kitchen, indoor lounge, private bomo and seculude deck areas, as well as a private game viewing vehicle and dedicated guide plus a personal chef, waiter and housekeeper.

The main area has a bar, restaurant, library, TV room, gym, swimming pool, spa and internet access (complimentary).

The activites available at Chief's Camp include morning and afternoon game drives and mokoro excursions.

Scenic helicopter flights can be arranged on request (additional cost). There is the option of the doors being removed for unrestricted photographic opportunities. Choose between 30, 45 or 60 minute tour in a single piston engine Robinson r44 helicopter with 3 seats. We would recommend early morning and late afternoon flights as these times usually provide the best light for photography. Preferred flight times can be requested on booking.

The camp offers a complimentary laundry service.

Visa and Mastercard credit cards are accepted.

A babysitting service is available.