Tailormade holidays, competitive prices and financial protection
Travel Butlers are safari specialists based in Weybridge, Surrey in the United Kingdom. We help hundreds of people plan and book their trip to Africa each year, and all of our consultants are experts with at least 10 years experience of the region.
How It All Began
In 2003, Tracey and Paul Campbell set off on a career break adventure that ended up shaping their personal and professional lives.
As Paul recalls, "We were all set to travel the world and we spent a good chunk of time in South America, but shortly after arriving in South Africa, we found ourselves completely hooked. Everything about South Africa grabbed us – the culture, the incredible beauty of the landscape, the people, the wine and, above all else, the amazing wildlife. We couldn’t wait to find out what the rest of Africa had in store, and the more we explored, the more in love we fell. Each safari left us hungry for the next one and we soon realised that we had become hopeless Africa addicts."
It was then that they had their lightbulb moment, and had the idea to build a company to help people from all over the world enjoy the best wildlife experiences of Southern Africa. Once this idea had taken hold, there was no going back. As Paul says, "We knew immediately that we wanted to become real experts in our field, so we spent a year travelling throughout Southern Africa on a hunt to discover the perfect locations and safari holidays to offer our customers. We even trained as safari guides ourselves in the Sabi Sands Game Reserve in order to really understand the ways of the African bush and its abundant wildlife. As you can probably tell by now, we don’t do things by halves!"
Initially the company specialised in South Africa and Namibia, where Tracey and Paul felt they could offer the most comprehensive advice. Over the years, we've expanded to sell the whole of Southern Africa as well as Kenya, Tanzania and the Indian Ocean. Tracey, Paul, and the other members of the team continue to explore at every opportunity so that we can advise our customers from our own personal experiences, and we’ve visited the majority of the safari lodges that we feature on our website.
What We Do Now
Because we appreciate that everyone is different, we tailor every trip to each client's specific requirements rather than work on a 'one size fits all' approach. If you click here you can see examples of some of the trips we can organise for you, but keep in mind that these are just examples and every holiday we put together is totally unique rather than off-the-shelf.
We put a lot of care and thought into planning the right holiday for you – and we really do not mind how many times we make changes, as long as at the end of the day, you get the holiday you want and which has not blown your holiday budget out of the water.
And once you have booked with us, we don’t forget you either...we provide a full set of travel documents, including vouchers, directions and contact phone numbers for every place you have booked for your trip of a lifetime.
We are on hand to answer any queries you may have right up to the day you fly, and our 24 hour emergency numbers ensure we are also available to assist in the event that you need us whilst you are abroad.
We are thrilled to have won a number of awards over the years, including a couple of "Best Tour Operator" at the SATOA Travel Awards.
We were also delighted to be recognised as a Gold Trusted Merchant for the second time by Feefo in January 2017.
The Trusted Merchant scheme is designed to recognise companies that give excellent service to their customers and is based on independent customer reviews compiled by Feefo. The Gold Trusted Merchant is the highest level of this award, and represents an average service rating of 95% to 100% positive.
We are clearly thrilled to recieve this recognition, and our heartfelt thanks to all the clients that have given us such lovely reviews on Feefo over the last few years.
You can read more about the Trusted Merchant scheme on the Feefo blog, or read the independent reviews of Travel Butlers from Feefo here.
We are ATOL bonded, so if you are from the UK and you book a holiday with us that includes any flights, your holiday will be covered by this licence.
If you book any other package with us (so a combination of accommodation plus a hire car and/or a transfer), or if you are from any other country then you trip will be covered by an insurance policy under-written by CBL Insurance Europe Limited. You can read more about the financial protection we offer here: Financial Protection.
Price Guarantee & Special Offers
Our accommodation rates are extremely competitive, and we will NEVER knowingly quote for anywhere at a rate that is higher than the rate the property would charge for a direct booking – in fact, in the majority of cases we are actually less expensive. Often much less expensive...
We work with suppliers from all opver Africa to bring out clients the best Special Offers on Safari Lodges, and we will always include thes on our clients itineraries where possible.
Once a price is agreed, we also do NOT charge anything extra if you want to pay us by credit card or debit card - so it really is what you see is what you get.
Getting In Touch With Us
Our offices in the UK are open from 9 am to 5:30 pm Monday to Thursday, and 9 am to 4 pm on Fridays.
Clients who are travelling with us should either call one of the office numbers listed below, or the emergency 24 hour contact number that you will have received with your travel documents.
People wanting to contact us to discuss their holiday plans can either give us a call, enquire now through the website or ask a question through our live chat system. Our phone numbers are:
UK: 01932 428380
Rest Of The World: +441932 428380
If you need to write to us or you have an appointment for a meeting, our address is:
41 Thames Street,
Meetings are by appointment only.
Why Book With Us?
- Specialists in African Holidays
- Friendly Expert Service
- Hundreds of Special Offers
- Tailor-made itineraries
- Price Promise
- No Credit Card Fees
- We can book your flights
- ATOL Protected
- UK Based
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.
When you pay you will be supplied with an ATOL Certificate Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
All packages that are not protected by ATOL are protected by a an insurance policy underwritten by CBL Insurance Europe Limited.
You can find out more about financial protection in our Terms and Conditions.