Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Masai Mara and Zanzibar

Example holiday

Masai Mara and Zanzibar

We hope that this example holiday will give you give some inspiration to help you begin to plan your own dream holiday to Africa.

The next couple of pages show a summary of the itinerary, followed by a detailed page on each destination.

Important travel information for visitors to Kenya and Tanzania is included at the back of this document.

All the holidays we offer to our clients are tailor-made so we can adjust this trip to fit in with your travel dates, interests, preferred accommodation...and of course your budget.

All our travel consultants have extensive knowledge of travel throughout Southern and East Africa, and our strong relationships with suppliers mean that our rates to you will always be competitive.

Let us take the hard work out of planning your trip: you can get in touch either by giving us a call on +44 (0) 1932 428380, completing the Enquiry Form on our website or emailing us at info@travelbutlers.com.

We look forward to hearing from you!

The Travel Butlers Team

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Masai Mara and Zanzibar

Example Itinerary

TB-1826-1 / 22480

Example Cost

Holiday Title: Masai Mara and Zanzibar

Holiday Destination: Holiday to Kenya and Tanzania for 11 nights

Passengers: 2 Adults

Example Cost for 2 Adults: * per person sharing.

*Excludes international flights from your home country - please ask us if you would like us to include these for you.

All monies paid by UK customers for the air package holiday shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10245.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

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About Us

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Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Summary Of The Itinerary

Printable Version

Holiday Title: Masai Mara and Zanzibar

Passengers: 2 Adults

Day 1

Arrive into Nairobi's Jomo Kenyatta Airport.

You will be met once you disembark from the plane and assisted through Immigration (including help if required with visa application and processing), luggage collection and Customs (luggage screening).

You will then be accompanied to meet up with your driver and transferred to Wilson Airport, where you will check in for your flight to the Masai Mara.

Safarilink 01 (Light Aircraft): Fly from Wilson Airport (WIL) departing at 10:00 to Keekorok Airstrip, arriving at 11:00

You will be met at the airstrip and transferred to your safari camp, arriving in time for lunch. Mornimg and afternoon game drives, bush walks, bush meals and sundowners are all part of the experience at Cottar's 1920s Safari Camp.


Day 5

After lunch you will be transferred back to the airstrip where you will board your flight across to the coast.

Safarilink 02 (Light Aircraft): Fly from Keekorok Airstrip departing at 11:00 to Wilson Airport (WIL), arriving at 12:15

You will be assisted with the connection with your flight onto Zanzibar.

Safarilink 57 (Light Aircraft): Fly from Nairobi Wilson (WIL) departing at 14:00 to Zanzibar (ZNZ), arriving at 15:45

You will be met once you disembark from the plane by our representative who will be holding a sign with your name. You will be assisted through passport control, luggage collection and luggage screening, and then accompanied to meet up with your transfer driver.

You will then be transferred to Zuri Zanzibar.

Boasting some of the archipelago's finest offerings, the Zuri Zanzibar hotel offers 300 metres of private, pristine beach and a lush spice garden. Guests can enjoy the region's gorgeous African sunsets due to the property's west-facing location on the northern edge of Zanzibar.


Day 12

You will need to check out of your room this morning but you can remain at the hotel and use all the facilities until you are collected for your transfer back to the airport. Alternatively, if you have an evening flight, the hotel may be able to arrange a late check out for you (additional cost and payable directly to the hotel) subject to the availability of the room.

 
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Cottar's 1920s Safari Camp

Masai Mara: 4 Nights

Cottar's 1920s Safari Camp is situated in the south-eastern corner of the Masai Mara, in an untouched 250,000 acre exclusive concession, providing the discerning client a guarantee of privacy and an abundance of wildlife. 

Extending an era of luxury and quality, the camp offers a return to the original spirit and essence of a 'safari', reminiscent of a golden era - an era of romance, professional guiding, adventure and elegance.

Guest activities include game drives guided by professional guides in open 4x4 Land Rovers, both on the concession and into the Masai Mara Reserve itself.  As the concession is outside the main Masai Mara Reserve, guided walks and night drives are allowed on the concession and are highly recommended. By walking, guests can get that much closer to nature, and if an opportunity to track wild game presents itself, the trained trackers will take guests even closer still.

The camp has 3 main mess tent areas for fine dining, drinking, reading and relaxing, and an amazing pool where guests can relax after a game drive.

There is a masseuse based full-time at the camp for complimentary massages, manicures and pedicures.

The camp has 9 authentic white canvas tents in total, which are spacious and luxuriously furnished and incorporate original safari antiques. The tents consist of a private en-suite dressing room and bathroom (with a shower and flushing toilet), a main bedroom area and an outdoor veranda. Each tent has a private butler, all of whom have been trained to provide guests with discreet, yet attentive service.  There are 4 double tents, 2 unique honeymoon tents and 3 family tents (the family tents each have 2 bedrooms and a living room with a fireplace).

For guests wanting absolute privacy, Cottar’s Bush Villa can be booked on an exclusive basis and comes with a dedicated team of 8 staff, a private vehicle and a private guide. This contemporary African style villa has a large living room, a dining room, private swimming pool, a magnificent viewing deck and 5 en-suite bedrooms, all with stunning views.

Example Details For Cottar's 1920s Safari Camp

Nights: 4 Nights
Adults: 2 Children: 0
Room: 1 x Safari Tent (Stay 4 / Pay 3 offer included - subject to confirmation)
Includes: All meals; soft drinks, beer, house wine and non-luxury spirits; guided bush walks; bush meals; sundowners; day/night shared game drives on the Conservancy; 30 minute complimentary massage per tent; transfers to cultural visits; a limited laundry service; Conservancy fees and Mara Reserve fees; and return airstrip transfers to the Keekorok Airstrip OR the Cottar's Airstrip are included.

Please Note: As the animals are wild, it is not possible to guarantee what you will see during your safari.

Location

Cottar's 1920s Safari Camp Location Map
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Cottar's 1920s Safari Camp

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Zuri Zanzibar

Zanzibar: 7 Nights

Just 50 km from Stone Town and the international airport, Zuri Zanzibar offers 300 meters of private, pristine beach and the opportunity to enjoy the region's gorgeous African sunsets due to the property’s west-facing location on the northern edge of the exotic island of Zanzibar.

The white sandy beach is the perfect place to spend a day, whether swimming or sunbathing. The beach is also the perfect location for a romantic dinner for two or a wedding ceremony.

The 32 metre long infinity pool offers a great alternative to the beach, and guests can relax by the pool whilst still enjoying the incredible view of the Indian Ocean.

Zuri offers a fusion of European, African, Arabic and Indian cuisine, creating a rainbow of sensational flavours and bringing the very best of the Indian Ocean's cuisine together for guests to enjoy - whether you choose to dine privately on the beach, by the swimming pool, at one of the Zuri Zanzibar’s beachfront restaurants, or even in the privacy of your own accommodation.

Guests can choose from 55 superbly appointed stand-alone bungalows, suites and villas. The Garden Bungalows offer a tranquil view of the tropical gardens; the Ocean View Bungalows have panoramic views over the Indian Ocean; and the Jacuzzi Bungalows have a partial view of the ocean but their own private jacuzzi on the deck.

The suites all have a separate bedroom and living room area - the Jacuzzi Suites have partial ocean views and a private jacuzzi; the Ocean Front Suites are ocated just a step away from the beach and offer uninterrupted views of the stunning Indian Ocean.

Set in an exclusive location with your own stretch of private beach, the luxuriously appointed 2 or 3 bedroom Ocean Front Luxury Villas enable you to enjoy your own private paradise.

Example Details For Zuri Zanzibar

Nights: 7 Nights
Adults: 2 Children: 0
Room: 1 x Bungalow
Includes: Half Board basis. PLEASE NOTE: The rate excludes the US$1 per person per night Infrastructure Levy - this is payable directly to the hotel upon check out.

Location

Zuri Zanzibar Location Map
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Zuri Zanzibar

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Kenya

Passport, Visa and Entry Requirements

Additional requirements and restrictions may apply for travel during the Covid-19 pandemic. Travel Butlers aim to highlight these requirements to affected clients, however the onus remains with the traveller to ensure they are aware of any requirements and restrictions that will apply to their own trip.

For up-to-date travel information from the UK government, please check:

UK Government Advice: www.gov.uk/foreign-travel-advice/kenya

It is expected that these rules will be lifted and that the entry requirements will revert to normal as soon as the government of Kenya deems it safe to do so.

All foreign citizens wishing to travel to Kenya will need an eVisa, except citizens from countries who are exempt. A full list of the exempt countries can be found here: evisa.go.ke/eligibility.html.  You can no longer obtain a visa on arrival.

You can apply for your eVisa online via the eVisa portal https://evisa.go.ke/evisa.html. Please ensure that you apply at least 3-4 weeks prior to your travel dates as approval for the eVisa takes up to 7 working days to process. Once the eVisa is issued, it is valid for 3 months. You must print a copy of your visa to present to the Immigration Officer at your point of entry. You may not be notified when the visa is issued so it is the traveller's responsibility to sign into their account at the eVisa portal to check - the visa will be available to download from your account once issued.

The following eVisa types are available (please note there are no visa fees for children under the age of 16) - all costs subject to change:

Single Entry - Allows you to enter into Kenya once - current cost USD 51.

Transit - Allows a short stop over (up to 3 days/72 hours) in Kenya - current cost USD 21. This is ideal if you want to leave the secure area of the airport, for example for an overnight stay inbetween flights, or for a period not exceeding 72 hours. No visa is required for a direct transit (not leaving the secure area of the airport, aka staying ‘airside’, within the airport terminal) between 2 flights.

Children under 16 years of age do not need an eVisa to travel to Kenya, as long as they are accompanied by one or both parents (but they do need to posess a valid passport). One parent when applying for their eVisa will need to add the children's details (name, date of birth, etc) to their application.

It is also possible to get an East Africa Tourist Visa which is valid for 90 days and allows holders to travel to and within Kenya, Uganda and Rwanda - current cost USD 101 per person (subject to change) - you can apply for this online too.

Your passport should also be valid for a minimum period of 6 months from the date of entry into Kenya. Make sure you have 2 blank pages in your passport on arrival.

IMPORTANT:  Plastic bags are banned in Kenya. Arriving visitors are requested to avoid bring plastic bags into the country and being in possession of a plastic bag is an offence and offenders could be penalised.

Visitors are advised to avoid packing any plastic bags in their suitcases or in carry-on hand luggage before flying to Kenya. Items purchased at the airport before boarding the aircraft should be removed from plastic bags.

Travellers coming into Kenya with plastic duty-free shop bags will also be required to leave them at the airport. Please check hand luggage before disembarking and any plastic bags (including the transparent ziplock plastic bags that some airlines require passengers to use for keeping liquids, cosmetics, toiletries etc) should be left in the plane. This does not apply to people in transit.

All single use plastics, such as plastic water bottles and straws, are banned in all National Parks, forests, beaches and conservation areas.

PLEASE NOTE: Countries can change their entry requirements at any time. Travel Butlers try to ensure that the information displayed here is correct, but the onus remains with the traveller to verify the information with the relevant High Commission or Embassy and ensure that they can comply with the applicable entry requirements.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Kenya

Continued

Medical

You are advised to contact your doctor or clinic around 4-8 weeks before your trip to check whether you need any vaccinations and to get their professional medical advice regarding travel to Kenya.

To help prevent diarrhoea, avoid tap water – drink only bottled water and use bottled water for tooth brushing, and avoid ice made with tap water – and only eat fruit or vegetables that are cooked or can be peeled.

To help avoid heatstroke, drink plenty of bottled water/fluids, and keep out of the midday sun.

There is a risk of malaria in all areas of Kenya, except Nairobi and the highlands - check with your doctor about suitable antimalarial tablets. Dengue fever can also be transmitted via mosquito bites. Try to avoid mosquito bites wherever possible - wear loose long-sleeved clothing and trousers, and use a repellent on clothing and exposed skin.

Kenya falls into the yellow fever region in Africa. There is only a low potential for exposure to yellow fever in Nairobi, Mombasa, Lamu, Malindi and Shimba Hills National Park, but in the rest of the country there is a higher risk. It is therefore advisable for all travellers aged 9 months and older to obtain a yellow fever vaccination no less than 10 days prior to travel, but depending on the rest of your travel plans and country of origin, it is not compulsory:

Travellers from the UK who are only travelling directly to and from Kenya are currently not required to produce a vaccination certificate upon their return to the UK but this can change with no notice so do please check with your doctor and take their advice

If you are arriving into Kenya from a country which has a risk of yellow fever transmission, you will be required to provide a certificate of your vaccination upon entry into Kenya. These countries include Angola, Argentina, Ecuador, Ethiopia, Nigeria, Peru, Rwanda, Uganda and Venezula but it is up to the traveller to check the full list here https://www.who.int/health-topics/yellow-fever

Certain countries including South Africa and Tanzania will deny entry if you are arriving from Kenya without the vaccination. Please ensure you check the full list here https://www.who.int/health-topics/yellow-fever to see which countries impose this rule.

If your doctor advises that it is not safe for you to have the vaccination then you should obtain a medical waiver and travel with this instead.

Languages And Culture

English is the common commercial language, therefore it is spoken in the major towns and at all lodges and hotels. There are 52 tribes in Kenya, each with their own tribal language. The national language in Kenya is Swahili.

We would ask that all travellers are respectful of the local culture as follows:

Showing anger is not acceptable – Kenyan people pride themselves on their emotional control and expect the same in others. Try to remain patient, polite and friendly, even if the situation is very frustrating. Pointing with your finger at someone is considered very rude and is deemed to be an obscene gesture.

The coastal areas are predominantly Muslim so it is important to dress conservatively out of respect for the Muslim culture. On the beaches and within the confines of hotels, normal swimwear is acceptable but nudity/topless sunbathing is not. Away from beach resorts (especially in Mombasa, during the holy month of Ramadan or if you visit religious areas), women should avoid walking around in public areas displaying their legs and upper arms/shoulders - ‘short’ shorts, mini skirts, vests and tank tops may be frowned upon and viewed as a sign of disrespect. Long, loose hair is also seen as very provocative, so to avoid unwanted attention ladies may wish to tie their hair back or wear a headscarf.

Homosexuality is illegal in Kenya. Whilst everyone is of course entitled to their own sexual preferences and gender identity, we would advise all clients of the LGBT+ community to refrain from public displays of affection (including kissing and holding hands) and to be as discrete as possible about their relationship.

You should always ask permission before taking anyone’s photograph. Taking photographs of official buildings, including Embassies, can lead to detention. If in any doubt, don’t photograph or film around them. Photography is also prohibited at airports.

Smoking in all public places (except in designated areas) is prohibited. Offenders can face a fine or imprisonment.

You must carry a form of ID with you at all times. A copy of your passport is normally acceptable, but recently some police officers have been insisting on the original document.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Tanzania

Passport, Visa and Entry Requirements

Additional requirements and restrictions may apply for travel during the Covid-19 pandemic. Travel Butlers aim to highlight these requirements to affected clients, however the onus remains with the traveller to ensure they are aware of any requirements and restrictions that will apply to their own trip.

For up-to-date travel information from the UK government, please check:

UK Government Advice: www.gov.uk/foreign-travel-advice/tanzania

It is expected that these rules will be lifted and that the entry requirements will revert to normal as soon as the government of Tanzania deems it safe to do so.

Normally, holders of the following passports require a visa to enter Tanzania when travelling as a tourist:

United Kingdom; United States of America*; Canada; Australia; New Zealand; Belgium; Netherlands; Italy; France; Germany; Spain; Ireland.

If you are a passport holder from another country, please contact your local Tanzania High Commission or Embassy for up-to-date visa requirements or check this website which lists countries whose nationals are NOT required to apply for a visa to enter Tanzania: http://immigration.go.tz/index.php/countries-which-are-not-required-to-apply-for-visa - so if your nationality is not listed, you will be required to obtain a visa.

Visas are issued online via the Tanzania Immigration website https://eservices.immigration.go.tz/visa/ or single entry visas can be obtained on arrival. You cannot get a multiple entry visa on arrival.

* American nationals applying online MUST select Multiple Entry Visa type.

Please note that getting a single entry visa on arrival can take a substantial amount of time and if possible, we would advise getting your visa online prior to travel IF YOU ARE ARRIVING INTO TANZANIA via the following international airports/border posts  – Kilimanjaro (JRO), Julius Nyerere/Dar es Salaam (DAR), Zanzibar (ZNZ), Namanga Border Post (road border between Tanzania and Kenya) and Tunduma (road border between Tanzania and Zambia). NOTE: Zanzibar Airport is referred to as Abeid Amani Karume International Airport on the online visa application.

Other entry ports/border posts are not currently equipped to validate online visas, so if you are entering Tanzania via any other border post (such as Tarime – between the Mara and Serengeti) then obtaining the visa ON ARRIVAL is still recommended.

Zanzibar is part of the United Republic of Tanzania, so the same single entry visa can be used upon arrival at Zanzibar.

Single entry visas obtained at port of entry currently cost USD 50 per person (but USD 100 per person for US nationals) - costs all subject to change - and the cost is payable in USD cash only. We recommend small denominations of dollars as officials are not in the position to give change. You must also bring 2 recent passport size photographs of yourself if getting the visa on arrival.

Online visa applications for minors under 18 years travelling alone or with only one parent/legal guardian must also be accompanied by a consent letter, jointly signed by both parents or legal guardians approving the travel.

Please note that if you are applying online, you need to allow 2-3 weeks to receive your visa.

Your passport should be valid for a minimum period of 6 months from the date of entry into Tanzania and have sufficient blank pages for entry/exit stamps (AT LEAST 4 consecutive pages).

IMPORTANT: Plastic bags are banned in Zanzibar and mainland Tanzania. Arriving visitors are requested to avoid bring plastic bags into the country - this includes in suitcases and carry-on hand luggage. Please check hand luggage before disembarking and any plastic bags (including plastic duty-free shopping bags and the transparent plastic bags that some airlines require passengers to use for keeping liquids, cosmetics, etc) should be left in the plane. Ziploc bags that are specifically used to carry toiletries will be permitted as they are expected to remain in the permanent possession of visitors and are not expected to be disposed in the country.

PLEASE NOTE: Countries can change their entry requirements at any time. Travel Butlers try to ensure that the information displayed here is correct, but the onus remains with the traveller to verify the information with the relevant High Commission or Embassy and ensure that they can comply with the applicable entry requirements.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Tanzania

Continued

Medical

You are advised to contact your doctor or clinic around 4-8 weeks before your trip to check whether you need any vaccinations and to get their professional medical advice regarding travel to Tanzania.

To help prevent diarrhoea, avoid tap water – drink only bottled water and use bottled water for tooth brushing, and avoid ice made with tap water – and only eat fruit or vegetables that are cooked or can be peeled. To help avoid heatstroke, drink plenty of bottled water/fluids, and keep out of the midday sun.

There is a risk of malaria in all areas of Tanzania and Zanzibar - check with your doctor about suitable antimalarial tablets. Dengue fever can also be transmitted via mosquito bites. Try to avoid mosquito bites wherever possible - wear loose long-sleeved clothing and trousers, and use a repellent on clothing and exposed skin.

Tsetse flies are found throughout most of Tanzania's Northern and Southern Parks, especially in wooded areas. There have been some cases of sleeping sickness occurring after a tsetse fly bite, although these are mainly amongst farmers/locals who have repeated exposure to bites. However, the fly can still deliver a painful bite, so it is advisable to take necessary precautions - don't wear dark colours, especially black and blue (including denim), wear long-sleeved clothing/trousers, and don't walk through bushes during the hottest part of the day.

Tanzania is not listed as a yellow fever endemic country, however, in accordance with International Health Regulations, Tanzania requires all travellers over one year of age to present a yellow fever vaccination certificate on arrival if:

They are arriving from a yellow fever risk country*

They have been in transit longer than 12 hours at the airport of a yellow fever risk country*

They have left the airport whilst on transit in a yellow fever risk country*

*Yellow fever risk countries include Kenya, Uganda and Rwanda but it is up to the traveller to check the full list via this website http://www.who.int/ith/2015-ith-annex1.pdf?ua=1

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Tanzania

Continued

Languages And Culture

Kiswahili is the official language of Tanzania. However, English, as the second official language, is the spoken commercial language and is widely understood.

We would ask that all travellers are respectful of the local culture as follows:

Loud and aggressive behaviour, drunkenness, foul language and disrespect, especially towards the older generation, is likely to cause offence. Kissing in public or display of affection is not customary to Zanzibar. Drinking alcohol in public places (outside of clubs/restaurants) may offend the residents.

As over a third of the population in Tanzania is Muslim, it is important to dress modestly out of respect for the Muslim culture.

On the beaches and within the confines of hotels/beach resorts, normal swimwear is acceptable but nudity/topless sunbathing is not.

Away from beach resorts, women should avoid walking around in public areas (especially in Stone Town) displaying their legs, midriff and shoulders - ‘short’ shorts, miniskirts, vests and tank tops are viewed as a sign of disrespect.

A dress code in public places (such as the airport, Stone Town, markets and shopping centres) has now been introduced and ALL tourists must now cover their bodies from shoulders to knees in public areas. The authorities will penalise visitors for inappropriate appearance and penalties and fines will be given out - depending on the severity of the offence, the fine could be up to $700 or more.

Homosexuality is illegal on mainland Tanzania and on the island of Zanzibar. Many of the local communities are also very traditional and conservative, and whilst everyone is of course entitled to their own sexual preferences and gender identity, we would advise all clients (and this includes members of the LGBT+ community as well as members of the heterosexual community) to refrain from overtly public displays of affection which may cause offence to some local citizens and in some cases public displays of homosexuality such as kissing in public or holding hands could even lead to an arrest and imprisonment.

You should always ask permission before taking anyone’s photograph. Military and security sensitive areas cannot be photographed.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Book With Confidence

Travel Butlers have nearly 20 years of experience booking travel to Africa and the Indian Ocean for our clients from all around the world.  In this time we have supported clients through disruptions caused by numerous unexpected events including natural disasters, localised disease outbreaks and airline cancellations. Nobody can be certain exactly what will happen in the future with the current Covid-19 pandemic, however Travel Butlers can offer you peace of mind and flexibility to ensure that you feel confident booking a holiday with us.

Flexibility and peace of mind before you travel

Our team are specialists in travel to Africa and the Indian Ocean, and we are constantly monitoring the changing situation regarding travel to the region. If your trip cannot go ahead due to specific travel restrictions related to Covid-19 then we will get in touch to offer you the choice of the following:

The specific Covid-19 travel restrictions are defined as follows:

We would not normally be able to confirm that your trip cannot proceed due to travel restrictions until a couple of weeks before the start of your trip, however should you want to look at postponing or altering your trip before then we would aim to be as flexible as possible in accommodating this.

If we confirm that your trip is unable to proceed due to Covid-19 travel restrictions, then we will not charge you an amendment fee if you choose to postpone your trip or move it to another destination. We may need to adjust the cost of your trip to reflect the new dates, particularly if those coincide with a more expensive season of travel or higher grade of accommodation. Equally, if the cost of your postponed trip is less, we will reduce the cost accordingly.

You should still take out travel insurance that includes Covid-19  to cover you in the event that your trip can go ahead but you are unable to travel due to illness or a change in your personal circumstances. If there are no travel restrictions in place that mean your trip could not go ahead but you need to cancel due to illness or a change in your personal circumstances then our normal terms and conditions would apply. You should ensure that your travel insurance provides adequate cover for cancelling due to illness, including Covid-19, and you may be able to make a claim against your travel insurance depending on the cover offered by your policy.

Support whilst you are away

We offer 24/7 telephone assistance to all our clients whilst they are away, and also have partners in each country that are able to assist with any PCR tests or other issues that might arise during your trip.

If you fall ill whilst you are away, or if your trip is disrupted due to Covid-19 whilst you are travelling, then our experienced team will be on hand to assist you in whatever way you need.  You would need to pay any additional costs incurred due to illness or travel disruption whilst you are away, however you may be able reclaim these expenses on your travel insurance depending on the cover offered by your policy.  Travel Butlers will be able to assist by providing supporting documentation for your claim.

Financial protection for your Travel Butlers holiday

All of the holidays we sell are 100% financially protected through our ATOL and ABTOT bonding so your money is in safe hands when you book a Travel Butlers holiday. Furthermore, our business is well positioned to navigate through the challenges which the travel industry is currently facing.

Please read our Terms and Conditions for more information.

Finding suitable travel insurance that covers Covid-19

You can now get insurance that offers cover for disruption related to Covid-19, and these policies could include cover for:

Not all policies offer this kind of cover, not necessarily even all policies from the same provider, so you should ensure you check the policy details carefully before buying your insurance. 

You can read more about choosing suitable travel insurance in the FCDO guide to travel insurance.