Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Experience Botswana with Sanctuary Camps

Example holiday

Experience Botswana with Sanctuary Camps

We hope that this example holiday will give you give some inspiration to help you begin to plan your own dream holiday to Africa.

The next couple of pages show a summary of the itinerary, followed by a detailed page on each destination.

Important travel information for visitors to Zambia and Botswana is included at the back of this document.

All the holidays we offer to our clients are tailor-made so we can adjust this trip to fit in with your travel dates, interests, preferred accommodation...and of course your budget.

All our travel consultants have extensive knowledge of travel throughout Southern and East Africa, and our strong relationships with suppliers mean that our rates to you will always be competitive.

Let us take the hard work out of planning your trip: you can get in touch either by giving us a call on +44 (0) 1932 428380, completing the Enquiry Form on our website or emailing us at info@travelbutlers.com.

We look forward to hearing from you!

The Travel Butlers Team

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Experience Botswana with Sanctuary Camps

Example Itinerary

TB-1826-1 / 27842

Example Cost

Holiday Title: Experience Botswana with Sanctuary Camps

Holiday Destination: Holiday to Zambia and Botswana for 8 nights

Passengers: 2 Adults

Example Cost for 2 Adults: * per person sharing.

*Excludes international flights from your home country - please ask us if you would like us to include these for you.

All monies paid by UK customers for the air package holiday shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10245.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

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About Us

  • African Specialists
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Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Summary Of The Itinerary

Printable Version

Holiday Title: Experience Botswana with Sanctuary Camps

Passengers: 2 Adults

Day 1

Arrive at Livingstone Airport and clear Customs & Immigration. Collect your luggage, then make your way into the Arrivals Hall, where you will be met by your driver and transferred to Sussi & Chuma by road.

Sanctuary Sussi & Chuma is built on a dramatic bend of the Zambezi River in the Mosi-oa-Tunya National Park, 12 kilometres upstream from the world-famous Victoria Falls and provides unrivalled views and exclusivity. Accommodation is in 12 tree-houses, connected by wooden walkways, and the variety of activities on offer will keep you busy during your 3 night stay here.

Victoria Falls - Zambia

3 nights at Sussi & Chuma


Day 4

This morning, you will be transferred to the Kazungula border post, where you will complete the border formalities and have your passport stamped. You will then be transferred by small speed boat across the Zambezi River to Botswana, where you will present your passport and enter the country. You will then be transferred onto Chobe Chilwero.

Chobe Chilwero Lodge is a luxurious retreat in the heart of the bush on the edge of the Chobe National Park, home to the world's largest remaining population of elephants. Sitting above the Chobe River, the lodge offers unparalleled panoramic views across the islands and floodplains as far across as Namibia. Enjoy guided game drives in an open sided 4x4 safari vehicle in the Park, bringing you within easy reach of Chobe's famous elephants as they drink and frolic at the water's edge in their boisterous herds. Or sip a cocktail while watching an African sunset over the still waters of the Chobe River from the comfort of one of the specially designed riverboats.


Day 6

After breakfast, you will check out of your room and transfer by road to Kasane Airport, where you will be met and assisted with the check in for your flight across to the Delta.

Sanctuary Retreats Seat in Plane Rate (Light Aircraft): Fly from Kasane (BBK) to Baines Camp Airstrip - arrival and departure times to be confirmed

The Okavango Delta is a UNESCO World Heritage Site and is home to a massive concentration of animals and birdlife. Thousands of elephant and buffalo roam the area, often in large herds, while several thousands hippos navigate their way through the existing channels, or create new ones. As you fly over the Delta you can see the intricate twisting and turning of the waterways and the ever-changing colours where dry land meets the waters of the Delta. Upon landing in the Delta, you will be met at the airstrip and transferred to Sanctuary Baines Camp. The camp is built on raised platforms high above the Boro River in a private concession bordering the Moremi Game Reserve. With only 6 suites, and star baths and sky beds on your private deck, this is a romantic oasis.


Day 9

After a morning safari activity (time permitting), you will be transferred back to the airstrip, where you will board your flight back to Maun.

Sanctuary Retreats Seat in Plane Rate (Light Aircraft): Fly from Baines Camp Airstrip to Maun (MUB) - arrival and departure times to be confirmed

You will be met at Maun Airport and assisted with the check in for your onward flight.
 
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


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Sussi & Chuma

Victoria Falls - Zambia: 3 Nights

Just a short drive away from the world famous Victoria Falls, Sanctuary Sussi & Chuma is built on a dramatic bend in the Zambezi, right on the edge of the Mosi-oa-Tunya National Park.

A walking tour of The Falls is a must for anyone staying here. First described to Europe by explorer David Livingstone and known locally as the Mosi-oa-Tunya, or “the Smoke that Thunders”, the Falls make a constant roar and are accompanied by a cloud of brilliant spray where the mile wide Upper Zambezi falls 300 feet into the Lower Zambezi. Rainbows constantly form and collapse in the tropical sunlight over the waterfall.

Other activities include game drives in custom-built 4x4 safari vehicles into the Mosi-oa-Tunya National Park. The Park is home to elephant, impala, giraffe, buffalo, hippo, crocodile, zebra in large numbers and an exciting array of birds. It even has white rhino – the only place in Zambia where they can be seen. Guests may also be lucky enough to see a rare sighting of the wild dog that on occasion pass through the Park.

In addition, there can be few more thrilling ways to experience and understand African wildlife and the bush as a whole than by being on foot on a walking safari. The walking safaris are conducted at a leisurely pace and take about two hours. Morning walks depart at around 06:30 and include a break with tea, coffee and snacks. The afternoon walk start at around 16:00 and finish at a special sundowner spot where guests will be served drinks and canapés while enjoying the magnificent sunset.

Guests can also relax on a Zambezi River sundowner cruise - a truly great way to spend a couple of hours. Sipping on a cocktail while watching the sunset over the majestic Zambezi River is truly a once in a lifetime experience.

Local village visits can also be arranged, as can fishing trips, and canoe excursions.

In between all the activities, the inviting swimming pool is perfect for just relaxing around, or you can book a spa treatment, or just enjoy a quiet drink in the elevated bar overlooking the Zambezi.

The accommodation consists of 12 tree houses connected by stilted wooden walkways. Each tree house enjoys superb views over the river. In addition, there are 2 private houses available, each with 2 bedrooms, their own dining areas and decks with plunge pools, and their own chef and house staff.

Example Details For Sussi & Chuma

Nights: 3 Nights
Adults: 2 Children: 0
Room: 1 x Tree House
Includes: All meals; drinks (excluding premium brands); Park fees; laundry; game drives into the Mosi-oa-Tunya National Park; Simonga village visit; a visit to Victoria Falls; return Livingstone Airport transfers; and a sundowner cruise are included.

No children under the age of 12 are permitted on walking safaris.

Location

Sussi & Chuma Location Map
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Sussi & Chuma

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Sanctuary Chobe Chilwero

Chobe National Park: 2 Nights

Sanctuary Chobe Chilwero is highly acclaimed as one of the most luxurious lodges in Botswana. Meaning 'Place of High View' in the local language of Setswana, the lodge sits above the Chobe River in the Chobe National Park, and offers unparalleled panoramic views across the islands and flood plains onto Namibia's Caprivi Strip.

Activities include game drives in open 4x4 vehicles to view Africa's largest concentration of elephants, or to witness the gathering of lion, herds of buffalo and a variety of other species along the banks of the Chobe River. This same abundance of wildlife can also be viewed on an early evening sundowner cruise, while sipping cocktails.

In between game activities, guests can relax by the split-level swimming pool, or unwind with a pampering session in the spa. Decadent high teas are often served on the shady lawn overlooking the river.

End each day with pre-dinner drinks on the terrace before sitting down to a sumptuous 3 course dinner which is a delicious, eclectic fusion of Western and African cuisine and delicacies - all topped off by a sampling of vintage wines and spirits from the cellar.

Each of the 14 thatched suites has an en-suite bathroom featuring a large freestanding bath and separate rain shower. After a day of game viewing, what better way to relax than in your own private garden with a cocktail? Or if the fancy takes you, why not have your gourmet dinner served here under the African sky. Three of the suites also feature an extra bedroom - perfect for families.

The Pool Suite is for couples looking for more privacy, and features a private plunge pool and private deck area where you can relax with a cocktail or enjoy private dinners for two under the stars (weather permitting).

Example Details For Sanctuary Chobe Chilwero

Nights: 2 Nights
Adults: 2 Children: 0
Room: 1 x Standard Room
Includes: All meals; all beverages (alcoholic and non-alcoholic - except premium brands); shared game view activities; Park fees; and shared transfers to/from Kasane Airport are included.

Please Note: As the animals are wild, it is not possible to guarantee what you will see during your safari.

Location

Sanctuary Chobe Chilwero Location Map
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Sanctuary Chobe Chilwero

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Baines' Camp

Okavango Delta: 3 Nights

Set amongst the shady trees and water of the Okavango Delta, the intimate Sanctuary Baines' Camp is named after the famed 19th century explorer and artist, Thomas Baines. This area, situated on a vast private concession neighbouring the Moremi Game Reserve, is superb for viewing all animal and bird species.

Guests here have the opportunity to see animals up close with your expert guide on morning and evening game drives in open 4x4 vehicles. A night game drive is the perfect way to see some of the nocturnal animals not active during the day time.

One of the best ways to see the wildlife around Sanctuary Baines' Camp is in one of the locally made dugout canoes, known as mokoros. These used to be carved from ebony but are now made from commercially grown wood and fibreglass to protect the fragile environment of the Okavango. In one of these traditional crafts it is possible to float around the waterways and lagoons that make up the Delta, looking for crocodiles in the water, but also getting a remarkable view of the plains game from a new and exciting angle. For the less intrepid, the camp also has motorised speedboats that can be used when the rivers are in flood. All water based activities are seasonal and based on the water levels of the Delta.

Walking safaris are a speciality at Baines', with skilled guides introducing the area's natural wonders. Find out how to track and follow even the most elusive of animals in the Okavango.

The choice of activities does not end there, however. A unique and educational elephant interaction is also available to guests at Baines', where guests can spend the morning walking with a herd of semi-habituated elephants, learning about their daily habits, from the foods they eat to their favourite bathing spots.

The camp features just 6 suites with en-suite facilities and 4 poster beds, set on elevated platforms in the tree line with private wooden decks that offer expansive views over the shimmering permanent water of the Boro River where hippo can often be spotted. Traditional safari ceiling fans create a cooling breeze at even the hottest times of the year. Should you wish, your bed can be wheeled out onto your deck for a night under the stars, or take an indulgent soak in an opulent star bath. At Baines' Camp, the sky's the limit.

The swimming pool and the wide wooden deck that surrounds the main dining and sitting room is the ideal place to relax while observing the varied wildlife present here.

Example Details For Baines' Camp

Nights: 3 Nights
Adults: 2 Children: 0
Room: 1 x Standard Room
Includes: All meals; all alcoholic and non-alcoholic beverages (except premium brands); shared game viewing activities (except elephant activity); airstrip transfers; emergency medical evacuation; Park fees; and a laundry service are included.

Children under the age of 15 years are not permitted on walking safaris.

Please Note: As the animals are wild, it is not possible to guarantee what you will see during your safari.

Location

Baines' Camp Location Map
Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Baines' Camp

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Zambia

Passport, Visa and Entry Requirements

Additional requirements and restrictions may apply for travel during the Covid-19 pandemic. Travel Butlers aim to highlight these requirements to affected clients, however the onus remains with the traveller to ensure they are aware of any requirements and restrictions that will apply to their own trip.

For up-to-date travel information from the UK government, please check:

UK Government Advice: www.gov.uk/foreign-travel-advice/zambia

It is expected that these rules will be lifted and that the entry requirements will revert to normal as soon as the government of Zambia deems it safe to do so.

As of 01 October 2022, passengers carrying passports from the UK, the USA, Canada, Australia or the European Union will no longer have to purchase visas in order to enter Zambia and can obtain a free visa on arrival.

If you are a passport holder from another country, please contact your local Zambia High Commission or Embassy for up-to-date visa requirements or check this website: https://en.m.wikipedia.org/wiki/Visa_policy_of_Zambia

Visas can issued at any Zambia Embassy, online via https://evisa.zambiaimmigration.gov.zm/#/ or single or double entry visas can be obtained on arrival. You cannot get a multiple entry visa on arrival.

If you plan to get a visa on arrival, make sure you have the correct amount of cash (US dollars) with you as change may not be available. If you enter through Kenneth Kaunda International Airport in Lusaka or the Harry Mwanga International Airport in Livingstone, you can now make payment for single and double entry visas via credit card at the Zambian Immigration desks.

Visa costs (subject to change) are as follows: Single Entry Visa USD 25 per person; Double Entry Visa USD 40 per person; Multiple Entry Visa USD 75 per person; Day Tripper Visa USD 10 per person (enter and exit through same port); Transit Visa USD 50 per person. 

For visitors wanting to travel across to Zimbabwe, the KAZA UniVisa is also an option (although unfortunately this is not always available). This visa allows tourists of certain nationalities to travel freely between Zambia and Zimbabwe, within a 30 day period from the date of their first entry.

This same visa will also allow those who cross into Botswana for a day trip to come back into Zambia (or Zimbabwe) without paying any extra visa fees - please note however it is not valid if staying in Botswana overnight.

The UniVisa can ONLY be obtained at SELECTED border posts - the international airports in Lusaka and Livingstone and at the land borders at Livingstone (Zimbabwe border) and Kazungula (Botswana border) - the current price is USD 50 per person (subject to change) and is valid for 30 days.

To check whether you are eligible for this visa, please visit https://www.zambiaimmigration.gov.zm/kaza-univisa/.

For everyone entering Zambia, your passport should be valid for a minimum period of 6 months from the date of entry and have at least 2 blank pages for entry/exit stamps.

PLEASE NOTE: Countries can change their entry requirements at any time. Travel Butlers try to ensure that the information displayed here is correct, but the onus remains with the traveller to verify the information with the relevant High Commission or Embassy and ensure that they can comply with the applicable entry requirements.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Zambia

Continued

Medical

You are advised to contact your doctor or clinic around 4-8 weeks before your trip to check whether you need any vaccinations and to get their professional medical advice regarding travel to Zambia.

To help prevent diarrhoea, avoid tap water – drink only bottled water and use bottled water for tooth brushing, and avoid ice made with tap water – and only eat fruit or vegetables that are cooked or can be peeled.

To help avoid heatstroke, drink plenty of bottled water/fluids, and keep out of the midday sun.

There is no risk of yellow fever in Zambia, so a yellow fever vaccination is NOT required for travellers whose sole destination is Zambia. However, in accordance with International Health Regulations, Zambia requires all travellers over one year of age arriving from a yellow fever risk country, or having been in transit longer than 12 hours at the airport of such a country, to have a yellow fever certificate. These countries include Kenya, Uganda and Rwanda but it is up to the traveller to check the full list via http://www.who.int/ith/2015-ith-annex1.pdf?ua=1.

There is a risk of malaria in all areas of Zambia - check with your doctor about suitable antimalarial tablets. Dengue fever can also be transmitted via mosquito bites. Try to avoid mosquito bites wherever possible - wear loose long-sleeved clothing and trousers, and use a repellent on clothing and exposed skin.

Tsetse flies are found throughout some of Zambia's National Parks, especially in the Luangwa Valley and Kafue National Park. There have been some cases of sleeping sickness occurring after a tsetse fly bite, although these are mainly amongst farmers and other locals who have repeated exposure to bites. However, the fly can still deliver a painful bite, so it is advisable to take necessary precautions - don't wear dark colours, especially black and blue (including denim), wear long-sleeved clothing and trousers, and don't walk through bushes during the hottest part of the day.

Languages And Culture

The official language of Zambia is English. Commonly-spoken indigenous languages number over 70 and include Lamba, Kaonde, Tumbuka, Ngoni, Ila,Senga, Chewa, Chibemba, Nsenga Chinyanja, Lunda, Chitonga, Kaonde, Silozi, Nkoya, and Luvale.

We would ask that all travellers are respectful of the local culture as follows:

Homosexuality is illegal in Zambia. Whilst everyone is of course entitled to their own sexual preferences and gender identity, we would advise all clients of the LGBT+ community to refrain from public displays of affection (including kissing and holding hands) and to be as discrete as possible about their relationship.

You should always ask permission before taking anyone’s photograph.

Avoid taking pictures of sensitive sites including power stations, explosives factories, pumping stations, army barracks, government buildings, river junctions, road and rail bridges, the Ndola Oil refinery, mining areas and airports. If in doubt, don’t take pictures.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Botswana

Passport, Visa and Entry Requirements

Additional requirements and restrictions may apply for travel during the Covid-19 pandemic. Travel Butlers aim to highlight these requirements to affected clients, however the onus remains with the traveller to ensure they are aware of any requirements and restrictions that will apply to their own trip.

For up-to-date travel information from the UK government, please check:

UK Government Advice: www.gov.uk/foreign-travel-advice/botswana

It is expected that these rules will be lifted and that the entry requirements will revert to normal as soon as the government of Botswana deems it safe to do so.

Normally, holders of the following passports do not require a visa to enter Botswana when travelling as a tourist for stays up to 90 days:

United Kingdom; United States of America; Canada; Australia; New Zealand; Ireland; Belgium; Netherlands; Italy; France; Germany; Spain; South Africa.

If you are a passport holder from another country,  you can check to see if you require a visa and  apply for an eVisa here: https://evisa.gov.bw/#/home.

Your passport should be valid for a minimum period of 6 months from the date of entry into Botswana and have sufficient blank pages for the Botswana entry/exit stamps (at least 2).

TRAVELLING TO/FROM BOTSWANA WITH CHILDREN YOUNGER THAN 18 YEARS OF AGE AT DATE OF TRAVEL: The following requirements apply regardless of nationality.

Parents travelling with children must produce an unabridged birth certificate for the child, showing full details of the child's parents. If the birth certificate is in a language other than English, it must be accompanied by a sworn translation issued by a competent authority in the country concerned.

If the child is adopted, the adoption certificate must be produced.

If only one parent is travelling, said parent must also show consent in the form of an affidavit from the other parent named on the birth certificate authorising the child to travel (the affidavit must be no more than 6 months old from the date of travel), or a court order granting full parental responsibilities to the travelling parent, or (where applicable) a death certificate for the deceased parent. Legally separated parents should also provide a court order when the other parent does not give consent.

Where a person is travelling with a child who is not their biological child, he/she must produce an unabridged birth certificate for the child supplemented by affidavits from the child's parents/legal guardian giving consent for the child to travel and copies of the identity documents or passport of the parents/legal guardian PLUS their contact details.

There are also additional rules for unaccompanied minors - available on request.

PLEASE NOTE: All documents must be original - PHOTOCOPIES ARE NOT ACCEPTED. In the case of foreign countries that do not issue unabridged birth certificates, a letter to this effect issued by the competent authority of the foreign country should be produced.

For more information, please contact your local Botswana High Commission.

IMPORTANT:  Plastic bags are banned in Botswana. This ban is primarily aimed to reduce plastic in commercial use (as opposed to tourists bringing in plastic bags to carry personal property), however, we would strongly recommend guests avoid bringing plastic bags into the country if possible.

PLEASE NOTE: Countries can change their entry requirements at any time. Travel Butlers try to ensure that the information displayed here is correct, but the onus remains with the traveller to verify the information with the relevant High Commission or Embassy and ensure that they can comply with the applicable entry requirements.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Important Travel Information For Botswana

Continued

Medical

You are advised to contact your doctor or clinic around 4-8 weeks before your trip to check whether you need any vaccinations and to get their professional medical advice regarding travel to Botswana.

To help prevent diarrhoea, avoid tap water – drink only bottled water and use bottled water for tooth brushing, and avoid ice made with tap water – and only eat fruit or vegetables that are cooked or can be peeled.

To help avoid heatstroke, drink plenty of bottled water/fluids, and keep out of the midday sun.

There is a risk of malaria in the northern half of Botswana, including Chobe and the Okavango Delta, particularly during the months of November to June - check with your doctor about suitable antimalarial tablets. Try to avoid mosquito bites wherever possible - wear loose long-sleeved clothing and trousers, and use a repellent on clothing and exposed skin.

There is no risk of yellow fever in Botswana, so a yellow fever vaccination is NOT required for travellers whose sole destination is Botswana. However, in accordance with International Health Regulations, Botswana requires all travellers over one year of age arriving from a yellow fever risk country, or having been in transit longer than 12 hours at the airport of such a country, to have a yellow fever certificate. These countries include Kenya, Uganda and Rwanda.

Languages And Culture

English is the official language of Botswana and widely spoken with all guides and general staff in camps and lodges having a good command. In the broader population, however, not everyone will speak English fluently as many have grown up speaking different tribal languages. 

We would ask that all travellers are respectful of the local culture as follows:

Although homosexuality is no longer prohibited by law in Botswana, public attitudes are less tolerant and public displays of affection may attract negative attention. Whilst everyone is of course entitled to their own sexual preferences and gender identity, we would advise all clients of the LGBT+ community to refrain from public displays of affection (including kissing and holding hands) and to be as discrete as possible about their relationship.

You should always ask permission before taking anyone’s photograph. Taking photographs of military and government buildings is prohibited.

Travel Butlers Ltd
Nicholson House
41 Thames Street, Weybridge
Surrey KT13 8JG, United Kingdom
tel: +44 (0)1932 428380


Page 

Book With Confidence

Travel Butlers have nearly 20 years of experience booking travel to Africa and the Indian Ocean for our clients from all around the world.  In this time we have supported clients through disruptions caused by numerous unexpected events including natural disasters, localised disease outbreaks and airline cancellations. Nobody can be certain exactly what will happen in the future with the current Covid-19 pandemic, however Travel Butlers can offer you peace of mind and flexibility to ensure that you feel confident booking a holiday with us.

Flexibility and peace of mind before you travel

Our team are specialists in travel to Africa and the Indian Ocean, and we are constantly monitoring the changing situation regarding travel to the region. If your trip cannot go ahead due to specific travel restrictions related to Covid-19 then we will get in touch to offer you the choice of the following:

The specific Covid-19 travel restrictions are defined as follows:

We would not normally be able to confirm that your trip cannot proceed due to travel restrictions until a couple of weeks before the start of your trip, however should you want to look at postponing or altering your trip before then we would aim to be as flexible as possible in accommodating this.

If we confirm that your trip is unable to proceed due to Covid-19 travel restrictions, then we will not charge you an amendment fee if you choose to postpone your trip or move it to another destination. We may need to adjust the cost of your trip to reflect the new dates, particularly if those coincide with a more expensive season of travel or higher grade of accommodation. Equally, if the cost of your postponed trip is less, we will reduce the cost accordingly.

You should still take out travel insurance that includes Covid-19  to cover you in the event that your trip can go ahead but you are unable to travel due to illness or a change in your personal circumstances. If there are no travel restrictions in place that mean your trip could not go ahead but you need to cancel due to illness or a change in your personal circumstances then our normal terms and conditions would apply. You should ensure that your travel insurance provides adequate cover for cancelling due to illness, including Covid-19, and you may be able to make a claim against your travel insurance depending on the cover offered by your policy.

Support whilst you are away

We offer 24/7 telephone assistance to all our clients whilst they are away, and also have partners in each country that are able to assist with any PCR tests or other issues that might arise during your trip.

If you fall ill whilst you are away, or if your trip is disrupted due to Covid-19 whilst you are travelling, then our experienced team will be on hand to assist you in whatever way you need.  You would need to pay any additional costs incurred due to illness or travel disruption whilst you are away, however you may be able reclaim these expenses on your travel insurance depending on the cover offered by your policy.  Travel Butlers will be able to assist by providing supporting documentation for your claim.

Financial protection for your Travel Butlers holiday

All of the holidays we sell are 100% financially protected through our ATOL and ABTOT bonding so your money is in safe hands when you book a Travel Butlers holiday. Furthermore, our business is well positioned to navigate through the challenges which the travel industry is currently facing.

Please read our Terms and Conditions for more information.

Finding suitable travel insurance that covers Covid-19

You can now get insurance that offers cover for disruption related to Covid-19, and these policies could include cover for:

Not all policies offer this kind of cover, not necessarily even all policies from the same provider, so you should ensure you check the policy details carefully before buying your insurance. 

You can read more about choosing suitable travel insurance in the FCDO guide to travel insurance.